1. Returns Eligibility:
You may return eligible items for a refund or exchange within [30] days of the purchase date. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached. Items that do not meet these criteria will not be eligible for return.
2. Initiation of Returns:
To initiate a return, please contact our customer support team at [dbeaumont127@gmail.com] within [30] days of receiving your order. Please provide your order number and details of the item(s) you wish to return. Our customer support team will provide you with further instructions on how to return the item(s).
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item). We recommend using a trackable shipping method to ensure that your return is received by us.
4. Refunds Process:
Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item(s). If the return is approved, we will process your refund to the original method of payment within [7] business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
5. Exchanges:
If you would like to exchange an item for a different size or color, please indicate this when contacting our customer support team to initiate the return. Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item(s).
6. Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to:
- Items marked as final sale
- Undergarments and swimwear (for hygiene reasons)
- Items that have been worn, washed, or altered
- Items without their original tags attached
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately upon receipt. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.
8. Contact Us:
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:
[Blackbird] [Address: 3 Topham Road, Doonside, Durban, South Africa] [Email: dbeaumont127@gmail.com]
We’re here to help and ensure that your shopping experience with us is enjoyable and hassle-free!
By making a purchase on [Blackbirdmerle.com], you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.